The Message Employee or Customer module in Flovix allows organizations to broadcast messages instantly to employees or customers. This feature is designed to improve communication efficiency, whether it’s sending important updates, notifications, reminders, or announcements. Messages can be delivered directly through Flovix notifications, SMS, or other supported channels, ensuring your team or customer base receives timely information.
This module provides an intuitive interface to select recipients, compose messages, and track communication, making internal and external messaging streamlined and professional.
Step-by-Step Guide to Send a Message
Navigate to the Messaging Module
Go to eCommerce > Customer Whatsapp Message in Flovix.
Select Customer
Click Select Customer/Employee.
Use search or filter options to pick specific individuals or groups.
Confirm the Recipient Count to ensure all intended recipients are selected.
Enter Subject
Fill in the Subject field with a clear and concise title for the message.
Compose Message
Write your message in the Message box.
Include all necessary details, links, or instructions.
Send Message
Click the Send button to broadcast the message instantly.
Wait for confirmation that the message has been delivered.
Key Features:
Select Recipients – Choose specific employees or customers to receive the message.
Recipient Count – Shows the total number of selected recipients.
Compose Message – Add a clear subject line and detailed message content.
Send Notifications – Deliver messages instantly through the Flovix platform.
Multi-Channel Support – Optionally send messages via SMS or WhatsApp.
Easy Selection Options – Quickly filter and select recipients from the list.
Track Communication – Maintain a record of sent messages for future reference.
Benefits:
Instant Communication – Ensure messages reach recipients immediately.
Improved Engagement – Keep employees or customers informed and connected.
Time Efficiency – Send bulk messages quickly without manual effort.
Centralized Messaging – Manage all internal or customer communications from one platform.
Professional Notifications – Maintain clear, formal communication with proper subject lines.